Alibaba Cloud® Support

Do you use Cloud instances on Alibaba? Do you need system support, one-off or ongoing for installation, support or maintenance?

We provide independent system assistance with 24-hour support on your trusted Alibaba Cloud provider.
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We help companies effectively and efficiently use Alibaba Cloud ®

Due to NDA agreements and confidentiality requirements, we cannot disclose all brands.
These are some of the companies that use or have used our services, including through third parties.

Are you looking for assistance on Alibaba Cloud ®?

Specific system assistance for Alibaba Cloud services

We offer a wide variety of server and cloud solutions for businesses of all sizes. We offer turnkey solutions, which include customized configurations, deployments, migrations and system integrations. Our service is particularly focused on Alibaba Cloud® Support, making us the ideal partner for those customers who wish to maximize the benefits of the Alibaba Cloud platform.

In addition to configuring and optimizing infrastructure on Alibaba Cloud®, our team of experts can provide strategic consultations to enterprises considering Alibaba Cloud as their primary platform for IT needs.

With our strong focus on systems and assistance on Alibaba Cloud®, we guide companies on their path towards digital innovation, supporting them in scalability and adaptability in a constantly changing market.
Marco Marcoaldi - Founder Managed Server Srl
Marco Marcoaldi
Founder & Systems Engineer Managed Server
Alibaba consultancy

Analysis of the customer's project requirements.

What are your application requirements?

Our preliminary consultancy allows us to fully understand the customer's needs, analyzing its current implementation at both an application and system level. This process helps us identify areas for improvement and recommend the best solutions to achieve the objectives set. Working closely with the customer, we carefully evaluate the technical requirements, performance expectations and future growth prospects, in order to be able to propose advanced system solutions, both at a software and hardware level.

Thanks to our strategic expertise with Alibaba Cloud, we have access to an ecosystem of services that includes reliable hosting, Dedicated Servers, cloud computing and storage, as well as data center services.

With these resources, we can offer our customers personalized action plans that guarantee efficiency, scalability and reliability over time, using the best system solutions available on the market.

Analysis and evaluation of the technologies involved.

Are you sure you are using the right technologies?

Using Alibaba Cloud services and knowing how to do it effectively are two very different concepts. Considering the breadth of solutions offered by the Alibaba Cloud ecosystem, it is understandable that significant mistakes can be made, even in good faith, which can lead to seriously damaging consequences for your business and your company.

A decline in efficiency and an increase in errors and service interruptions are among the most serious and obvious symptoms.

By making use of our consultancy and supervision, you can be sure that you have no unexpected weaknesses and that you have made not only the most convenient choice on the market, but also the most effective system configuration for the services purchased on Alibaba Cloud.

With our experience, we guarantee you an optimal implementation that will maximize the performance and reliability of your infrastructure.

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Infrastructure migration to Alibaba Cloud ®

Turnkey migration of your current infrastructure to Alibaba Cloud.

We offer a complete migration service of your current infrastructure to Alibaba Cloud, managed with professionalism and competence by our expert team.

We work closely with you to evaluate and plan the migration strategy best suited to your needs. Thanks to our in-depth knowledge of the Alibaba Cloud ecosystem, we are able to anticipate and prevent common implementation errors, ensuring a smooth and seamless transition.

Protecting your data is our top priority during the migration process. We ensure that all your data is transferred securely, preserving its integrity and confidentiality.

We know how important it is to keep your business up and running during migration. For this reason, we are committed to minimizing any interruption to your business by coordinating the transfer during the least critical periods for your business.

With our support, migrating your infrastructure to Alibaba Cloud will be an efficient, secure and well-managed process, designed to maximize the return on your investment.

System Management

Guarantee of Continuity and Efficiency. Cloud Infrastructure Support and Management, 24/7/365

We provide a complete support, management and monitoring service for your Alibaba Cloud account and your infrastructure. We do not offer a generic solution, but a customized service designed to meet your specific needs.

We are committed to ensuring maximum availability and performance of your Alibaba Cloud environment through well-defined Service Level Agreements (SLAs). This means that we take responsibility for keeping your services operational and available according to agreed standards.

Our support is around the clock, 24 hours a day, 7 days a week, 365 days a year. Whatever problem arises, whether day or night, there will always be a member of our team ready to face it and solve it. This minimizes the impact of any issues on your business and your underlying infrastructure Dedicated Servers and cloud.

With our service, you can be sure that your Alibaba Cloud infrastructure will be managed with the utmost care and professionalism, ensuring operational continuity and efficiency.

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360┬░ Linux skills

Consultancy also on server-side services and not just on the operating system.

Our assistance goes far beyond mere Linux operating system support. We actively engage in the design, configuration, implementation and maintenance of server-side services.

Among the services we offer and manage, we can include MongoDB, Varnish Cache, MySQL, NGINX, Apache, Redis, PostgreSQL, HAProxy, MariaDB, Memcached, Tomcat, Percona Server, Node, Python, Ruby and REDIS.IO.

It is extremely advantageous for companies to be able to count on a single supplier that manages both the operating system and all these services in a fully managed mode. This integration ensures not only greater efficiency, but also a reduction in response times and performance optimization.

The best price on the market.

No more expensive quotes and nasty surprises.

We are well aware of the significant impact our service can have on the economic and operational health of our client's business. We firmly believe that effectively accessing and fully leveraging the benefits of Alibaba Cloud services should not be the exclusive prerogative of large or enterprise enterprises.

Our mission is based precisely on this principle. We want to make the power, efficiency and flexibility of Alibaba Cloud accessible to everyone, regardless of size or industry. We recognize that every business, be it a small start-up or a large conglomerate, can benefit from adopting cloud-based solutions.

For this reason, we have structured our services to be accessible and customizable to meet the needs of every reality, from small businesses to enterprise companies.

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Compliant with GDPR regulations

Do not risk penalties for non-compliance with the GDPR regulation on data protection.

Our company is a European entity and is committed to fully complying with the General Data Protection Regulation (GDPR).

As part of the systems engineering and consulting services on Alibaba Cloud, we pay the utmost attention to the protection of your data, your requests for technical assistance and tickets relating to your systems.

We ensure that all this data is processed following the most rigorous privacy and security standards. In particular, the data is stored exclusively within the borders of the European Union and is destroyed within 30 days of the processing being finalized.

These measures are taken to ensure full compliance with Regulation (EU) 2016/679 of the European Parliament and its subsequent amendments, as well as industry best practices regarding data security and privacy.

FAQ

Managed Server Srl is not the official support of Alibaba Cloud®. We are a Linux systems engineering and IT support company with over ten years of experience, specializing in assisting customers who have system engineering needs on Alibaba Cloud® platforms.

We provide technical support for a variety of solutions offered by Alibaba Cloud®, including Dedicated Servers, cloud instances and other services. If you need assistance with configurations, optimizations or troubleshooting systems hosted on Alibaba Cloud®, our team of experts is available to offer you personalized and expert service.

Alibaba Cloud® Support represents a premium technical assistance service that Alibaba Cloud® makes available to its customers. There is no doubt that the Alibaba Cloud® engineering team is extremely knowledgeable and capable of solving a wide range of problems related to the Alibaba Cloud® infrastructure. However, they are limited to this: they do not offer support for server-side code issues, custom configurations, or customer integration issues that go beyond their API and platform.

That's where we come in. We are not only consultants, but also act as dedicated support engineers. Our team of experts can work with your specific applications, providing assistance and solutions for custom configurations and unique environments. This means that we are able to go beyond the standard level of support offered by Alibaba Cloud®, addressing the most complex and specific challenges of your business.

Whether you need assistance troubleshooting a code issue, optimally configuring your Alibaba Cloud® services, or integrating the Alibaba Cloud® platform with other parts of your IT ecosystem, we're here to help. With our deep knowledge of Alibaba Cloud® and our experience with a wide range of applications and configurations, we can provide you with the support you need to get the most out of your Alibaba Cloud® infrastructure.

We are flexible when it comes to structuring payment for our services. Yes, we offer the option to pay on an hourly basis if this is the way you prefer or if it best suits your needs. You can also opt for a per-project payment, which could be particularly useful if you have a specific or unique task that you need our support for.

However, it is important to note that in some cases these payment options may not be the most beneficial. Depending on the nature and extent of your project, it may be more cost-effective to consider a combination of the two payment methods.

For example, a hybrid solution might involve a one-time payment for the initial setup and optimization of your system (so-called ÔÇťtuning setupÔÇŁ), followed by a fixed monthly or annual fee for ongoing maintenance and support. This solution could prove to be the most efficient both in terms of costs and project management, guaranteeing constant and reliable support over time.

In any case, we will work closely with you to understand your specific needs and define the payment structure that best suits your project and budget. Our goal is to provide you with a high-quality, flexible and transparent service that allows you to make the most of the benefits of the Alibaba Cloud® platform.

Our experience has led us to work with a wide range of configurations and scenarios related to Alibaba Cloud® technologies, as well as hosts with technologies we understand intimately. We are used to facing and solving a variety of challenges, thanks to our skills and experience in the sector.

We consider transparency to be fundamental from the early stages of our collaboration. Therefore, we offer a free, no-obligation initial evaluation. This step allows us to better understand your needs, the challenges you are facing and to identify the best way to support you.

However, we are also aware that extremely complex cases can arise or situations where we are faced with technologies with which we are not completely mastered. In such circumstances, we prefer to be honest and transparent with the customer. If we feel that we are unable to provide the level of service that the case requires, we will notify the client and decline the engagement.

Our priority is to ensure a high-quality service that solves our customers' problems and helps them achieve their goals. If we are not sure we can do it, we prefer to give up the task rather than offer a service to thebelow expectations. Our goal is your satisfaction and the success of your business.

With our in-depth knowledge of Alibaba Cloud® technologies and industry experience, we can address complex challenges and provide effective solutions. We work closely with our clients to fully understand their needs and ensure optimal results.

Transparency is at the heart of our approach. We offer a free, no-obligation initial assessment to better understand your needs and outline the best strategy to support you. This allows us to establish a collaboration based on trust and effectiveness from an early stage.

We understand that each project may present unique challenges and, in some cases, we may be faced with less familiar technologies. In these situations, we prefer to be clear and direct with our customers. If we are unable to deliver the level of service you require, we will communicate this openly and relinquish the assignment.

Our commitment is to provide a high quality service that meets your needs and contributes to the success of your business. If we are not sure we can achieve these goals, we prefer to give up rather than compromise your satisfaction. Your success is our priority.

Yes, our team is perfectly capable of working with already existing configurations, whether they were made by the customer himself or by other engineers. We are distinguished by our ability to quickly understand the details of a pre-existing work environment and operate effectively within that context.

Whether you need to make small changes to your configuration or prepare and implement a large series of changes, we are ready to assist you at every stage. We have the experience and skill to suggest the most appropriate changes to your setup, while ensuring a smooth and trouble-free implementation if that's what you desire.

However, it's important to stress that our approach is non-invasive: we don't aim to change your workflow, unless you ask us to optimize it. We respect your processes and your work habits, trying to integrate as best as possible without causing disruption.

Thanks to our expertise with Alibaba Cloud® technologies, we can work effectively and efficiently on existing systems. Whether you need minor repairs or a complete overhaul of your setup, we are here to provide you with the support you need, while respecting and enhancing your current operating practices.

All our contracts are structured to last 12 months with a monthly payment system, thus providing a high level of flexibility. We do not impose long-term obligations, as the obligation to stay only concerns the single month of use of the service. Therefore, you will have the freedom to use the server for a minimum of one month, with the possibility of renewing the service on a monthly basis, according to your needs.

Our goal is to provide you with a service that adapts to your operational needs, without locking you into long-term contracts that may no longer suit your needs over time. This is why our contractual structure provides for a monthly renewal, which allows you to periodically evaluate whether the service offered continues to live up to your expectations.

We've also made the cancellation process as easy as possible. If you decide to discontinue the service, you will only need to give us 30 days notice. This allows both parties to manage the transition effectively, without causing disruption or inconvenience.

We believe that this contractual structure, based on flexibility and simplicity, is the best suited to meet the needs of a rapidly changing work environment, while offering a reliable and high quality service.

May 25, 2018 marked a fundamental milestone in the protection of personal data, with the entry into force of the General Data Protection Regulation, known as GDPR (General Data Protection Regulation). This legislation, promulgated by the European Commission, aims to harmonize the rules on the protection of personal data of citizens of the European Union, ensuring a high and uniform level of data protection.

A crucial aspect of this regulation is its universal application: it applies not only to companies based within the European Union, but also to those which, despite being based outside the borders of the EU, process personal data of European citizens. This extension of jurisdiction represents a significant commitment to the protection of European citizens' rights in an increasingly digitized and interconnected age.

As a service provider, Managed Server undertakes to fully respect and apply the provisions of the GDPR (EU Regulation 2016/679). Our adherence to these standards is not only a legal obligation, but also reflects our firm belief in the importance of protecting our customers' data and privacy.

Therefore, you can be sure that all the services provided by Managed Server are in line with the requirements of the GDPR. This means that any personal data you entrust to us will be treated with the utmost care and in full compliance with current regulations, offering you the security of a service that complies with the strictest data protection standards.

Disclaimer and legal notices: Alibaba Cloud®, Alibaba Cloud ECS®, Alibaba Cloud VPC®, Alibaba Cloud OSS®, Alibaba Cloud RDS®, Alibaba Cloud SLB®, and other products and services of the Alibaba Cloud® ecosystem are registered trademarks of Alibaba Group Holding Limited®, located at 699 Wang Shang Road, Binjiang District, Hangzhou, China. Managed Server Srl is not affiliated, sponsored, or otherwise associated with Alibaba Group Holding Limited® and does not represent Alibaba Group Holding Limited® in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders.
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DDOS protection and mitigation with Arbor Networks & CloudFlare ®

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INFORMATION

Managed Server Srl is a leading Italian player in providing advanced GNU/Linux system solutions oriented towards high performance. With a low-cost and predictable subscription model, we ensure that our customers have access to advanced technologies in hosting, dedicated servers and cloud services. In addition to this, we offer systems consultancy on Linux systems and specialized maintenance in DBMS, IT Security, Cloud and much more. We stand out for our expertise in hosting leading Open Source CMS such as WordPress, WooCommerce, Drupal, Prestashop, Joomla, OpenCart and Magento, supported by a high-level support and consultancy service suitable for Public Administration, SMEs and any size.

Red Hat, Inc. owns the rights to Red Hat┬«, RHEL┬«, RedHat Linux┬«, and CentOS┬«; AlmaLinuxÔäó is a trademark of AlmaLinux OS Foundation; Rocky Linux┬« is a registered trademark of the Rocky Linux Foundation; SUSE┬« is a registered trademark of SUSE LLC; Canonical Ltd. owns the rights to Ubuntu┬«; Software in the Public Interest, Inc. holds the rights to Debian┬«; Linus Torvalds holds the rights to Linux┬«; FreeBSD┬« is a registered trademark of The FreeBSD Foundation; NetBSD┬« is a registered trademark of The NetBSD Foundation; OpenBSD┬« is a registered trademark of Theo de Raadt. Oracle Corporation owns the rights to Oracle┬«, MySQL┬«, and MyRocks┬«; Percona┬« is a registered trademark of Percona LLC; MariaDB┬« is a registered trademark of MariaDB Corporation Ab; REDIS┬« is a registered trademark of Redis Labs Ltd. F5 Networks, Inc. owns the rights to NGINX┬« and NGINX Plus┬«; Varnish┬« is a registered trademark of Varnish Software AB. Adobe Inc. holds the rights to Magento┬«; PrestaShop┬« is a registered trademark of PrestaShop SA; OpenCart┬« is a registered trademark of OpenCart Limited. Automattic Inc. owns the rights to WordPress┬«, WooCommerce┬«, and JetPack┬«; Open Source Matters, Inc. owns the rights to Joomla┬«; Dries Buytaert holds the rights to Drupal┬«. Amazon Web Services, Inc. holds the rights to AWS┬«; Google LLC holds the rights to Google CloudÔäó and ChromeÔäó; Microsoft Corporation holds the rights to Microsoft┬«, Azure┬«, and Internet Explorer┬«; Mozilla Foundation owns the rights to Firefox┬«. Apache┬« is a registered trademark of The Apache Software Foundation; PHP┬« is a registered trademark of the PHP Group. CloudFlare┬« is a registered trademark of Cloudflare, Inc.; NETSCOUT┬« is a registered trademark of NETSCOUT Systems Inc.; ElasticSearch┬«, LogStash┬«, and Kibana┬« are registered trademarks of Elastic NV Hetzner Online GmbH owns the rights to Hetzner┬«; OVHcloud is a registered trademark of OVH Groupe SAS; cPanel┬«, LLC owns the rights to cPanel┬«; Plesk┬« is a registered trademark of Plesk International GmbH; Facebook, Inc. owns the rights to Facebook┬«. This site is not affiliated, sponsored or otherwise associated with any of the entities mentioned above and does not represent any of these entities in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders. Any other trademarks mentioned belong to their registrants. MANAGED SERVER┬« is a trademark registered at European level by MANAGED SERVER SRL, Via Enzo Ferrari, 9, 62012 Civitanova Marche (MC), Italy.

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