No. Managed Server Srl is an independent Linux systems and IT support company, specializing in infrastructure management on Alibaba Cloud® and other major providers.

We service instances, databases, networking, security, and application services hosted on Alibaba Cloud®, providing personalized service and a single technical point of contact for your company.

Alibaba Cloud® support covers the operation of the platform and its services. It does not, however, handle the configuration of your systems, applications, integrations, or issues that arise within your instances.

This is where we come in: we work as a dedicated systems team covering the operating system, application services, architecture, and integrations with the rest of your IT ecosystem. The two services complement each other: when needed, we initiate and process requests for Alibaba Cloud support.

No. We can work by the hour, by project, or with an ongoing support fee.

For many clients, the most effective solution is a combination: an initial analysis, configuration, and optimization session, followed by a monthly or annual fee for management and support. Together, we'll define the solution that best suits your project and budget.

We manage a wide range of Alibaba Cloud® architectures and services and the leading Linux technologies that run on them. Every collaboration begins with a free, no-obligation initial assessment to understand your needs, challenges, and objectives.

If a project requires expertise we can't guarantee at the expected level, we'll tell you clearly and refuse to accept the assignment: we prefer transparency to subpar service.

Yes. We take on existing environments, whether built internally or by third-party vendors. We begin with an analysis of the current configuration and related documentation, then we work according to your priorities.

Our approach is non-invasive: we can limit ourselves to managing existing solutions or propose and implement an improvement plan, always agreed upon with your team and respectful of your processes.

Support contracts provide for monthly payments, with no long-term commitment.

To interrupt the service, a 30-day notice is sufficient , which allows both parties to manage the handover without interruptions or disruptions.

Yes. Managed Server provides its services in compliance with the General Data Protection Regulation (EU Regulation 2016/679). Data relating to your infrastructure and support requests are processed within the European Union and deleted within 30 days of completion of the services.

On Alibaba Cloud, we also help you maintain data in European regions when required by law or your policies.

Let's start with access management with RAM (Resource Access Management): users and roles with minimal privileges, mandatory multi-factor authentication, and no daily use of the primary account.

We restrict ECS instance Security Groups to what's absolutely necessary and, where necessary, add Cloud Firewalls to control traffic between the internet and VPC networks. We enable ActionTrail to track every action on the account and manage encryption keys with KMS where required.

Each intervention is documented and reviewed periodically, because the security of a cloud account changes along with the infrastructure.

We work with you to determine how much data is acceptable to lose (RPO) and how long it takes for the service to be back online (RTO). Based on this, we schedule automatic snapshots of ECS disks, use Cloud Backup for files and applications, configure ApsaraDB RDS database backups, and store copies on OSS.

Where business continuity requires it, we replicate data and services in a second region, for example between Frankfurt and London, to remain operational even in the event of problems affecting an entire region.

A backup is only as good as its restore point: we perform regular, documented restore tests and maintain clear procedures to follow in the event of an emergency.

Yes, in both directions. For a migration to Alibaba Cloud, we analyze applications, dependencies, and loads, select the most suitable services, such as ECS instances, ApsaraDB RDS databases, and OSS storage, and plan the transition with a recovery plan and minimal service downtime.

When costs or requirements make it more convenient, we also manage the migration from Alibaba Cloud to Dedicated Servers or other cloud providers with the same care , maintaining business continuity and data security.