No, we are not the official technical support of CentOS. However, we are a Linux systems company with over 15 years of experience, specializing in systems based on CentOS Linux, which is a Community Driven Linux distribution. As a result, CentOS has no official support other than that provided pro bono by the community. We present ourselves as an alternative to community support, offering specialized services that go beyond the assistance generally provided by the community itself. This is especially beneficial for those who use CentOS and want a level of support that goes beyond that typically offered by the community. In these cases, having a commercial partner with a long history of expertise in the field can make the difference in the effective and safe management of your systems.

Our systems support service specializes in providing comprehensive support for a wide range of Linux distributions, particularly those derived from Red Hat and RHEL, including CentOS, AlmaLinux and Rocky Linux. Our expertise is transversal and covers the entire ecosystem of these distributions, allowing us to offer customized and optimized solutions for each of these platforms. Whether you are managing an enterprise infrastructure on CentOS, a cloud environment on AlmaLinux, or a web server on Rocky Linux, our team of experts is equipped to assist you with every aspect of systems engineering and maintenance. Because of our long history and deep knowledge in this area, we can provide a level of support that goes beyond that typically provided by the community, which is particularly beneficial to businesses that require more extensive and specialized support.

Yes, we offer migration services to derivative RHEL distributions such as Rocky Linux, AlmaLinux, and Oracle Linux, as well as Red Hat Enterprise Linux (RHEL) itself. We understand that the END OF LIFE of the CentOS project and the evolution of CentOS Stream have created an urgent need for many companies to migrate to these new distributions.

In addition to the maintenance and support services we provide for these platforms, our team of experts specializes in accompanying customers through the migration process, minimizing service interruptions and ensuring a smooth transition. Our transversal expertise across all RHEL and derivative distributions allows us to offer customized and optimized solutions for the specific needs of your IT environment.

So, if you are considering migrating from CentOS or other distributions, we can provide you with a comprehensive strategy that includes planning, implementation and post-migration support, thus ensuring an effective and safe transition for your infrastructure.

Our “Troubleshooting and Repair” service is designed to offer complete and timely assistance in case of problems with your CentOS-based Linux system. We start by cloning your system in a secure staging environment, where we can perform detailed analysis and identify the root cause of the problem without putting your production infrastructure at risk. Once we've identified a solution, we thoroughly test it in the staging environment to ensure it's effective and doesn't introduce new problems. Next, we apply the fix to the live system. Throughout the process, our priority is to ensure the operational continuity of your business. We work to minimize or completely eliminate downtime, ensuring that any disruption is kept to a minimum and handled as quickly and smoothly as possible.

Yes, our team of experts is available to assist you at any time, 24 hours a day, 24 days a week, 7 days a year. However, it is important to note that staff availability, availability and response times are governed by Service Level Agreements (SLAs) which may vary based on your specific needs. In the highest version of our SLA, we offer availability and availability 7 hours a day, 365 days a year, with guaranteed intervention times of less than 24 minutes.

We always recommend an initial contact and a preliminary cognitive analysis with our team. This allows us to evaluate your needs and business objectives together, so that we can consider and select the support solution best suited to your needs. Through this analysis, we aim to provide a highly personalized service that aligns perfectly with your operational needs and long-term goals.

We accept a variety of payment methods to make the process as simple and flexible as possible for our customers. Among the available options are bank transfer, the use of credit cards and also payments via Stripe, a secure and reliable online payment platform. Once you have chosen and agreed on the service package best suited to your needs, we will provide you with all the details necessary to complete the transaction. This includes information on billing times, any available installment plans and specifics on how to make payment through the method you have selected.

To start using our Linux system support services, we recommend an initial contact and a preliminary cognitive analysis with our team of experts. This initial phase is essential to allow us to understand in detail your specific needs, the challenges you are facing and the goals you wish to achieve. Based on this analysis, we will be able to offer you a tailor-made package of services, optimized for the specifics of your business and your technological infrastructures. This customized approach allows us to provide highly effective solutions that closely align with your operational and strategic needs, thus ensuring maximum value from our service.

On May 25, 2018, the new General Data Protection Regulation (GDPR) came into force, a regulation with which the European Commission intends to standardize the protection of personal data of citizens of the European Union. The regulation applies to all companies that process data of European citizens, even if they are not based within the Union. Managed Server delivers its services by correctly applying the provisions of the new legislation (EU Regulation 2016/679).