Customer Service
NGINX ® Web Server
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Do you need support on NGINX ® Web Server?
Getting support for NGINX ® software is easy and extremely cost-effective
NGINX is open source software for web services, reverse proxy, caching, load balancing, media streaming, and more. It started out as a web server designed for maximum performance and stability. In addition to its HTTP server capabilities, NGINX can also function as a proxy server for email (IMAP, POP3 and SMTP) and reverse proxy and load balancer for HTTP, TCP and UDP servers.
Our consultants can provide enterprise-grade entities with a full range of consulting services on NGINX, including development, custom solutions, implementations, migrations, support, training and system integrations. We provide system implementation, integration and development for customers who want to make the most of NGINX Web Server functionality.
Using NGINX ® Open Source and NGINX Plus ®
Our NGINX support service It is designed to offer specialized technical support on both the Open Source and the NGINX Plus. We understand that every organization has different infrastructure needs, which is why we support our customers in evaluating, adopting and configuring the most appropriate solution for their operating context.
The NGINX Open Source represents a robust and highly flexible solution, despite being distributed free of charge. It allows you to efficiently implement web server, reverse proxies, load balancer e HTTP cache, making it ideal for a wide range of web architectures. Thanks to its reliability and scalability, it is a proven choice for high-performance production environments.
NGINX Plus, the commercial version of the platform, introduces advanced features designed to meet the needs of enterprise environments. Among these, the real-time monitoring, latency-based load balancing and advanced management tools, which allow for more efficient governance of resources. It is the ideal solution for those who need high performance, high availability and in-depth control over their web infrastructures.
Assistance with installation and distribution
Our NGINX support service is designed to offer complete and tailored technical support, covering all phases of the platform installation and distribution. We understand that starting a new web server can present operational complexities, which is why our team of experts is available to guide you through each step, ensuring a structured and efficiency-oriented approach.
We provide specialist advice to identify the installation mode best suited to your environment. Whether you choose to install manually for maximum control or use pre-built packages optimized for your operating system, our goal is to simplify the process and ensure a stable setup right out of the box.
Once the installation is complete, we extend support to configuration phase, intervening on the optimization of NGINX parameters to guarantee high performance, operational stability and perfect adherence to the technical specifications of the project. The result is a reliable, scalable production environment ready to handle even the most demanding loads.
Debugging and error correction
Our NGINX support service It has been designed to offer a fast, reliable and highly professional response in the management and resolution of issues related to NGINX, with the aim of ensuring the maximum uptime for your website or business application. We understand how strategic it is for your business to have a high-performance and uninterrupted web infrastructure.
Our team is composed of highly qualified professionals, with proven experience in the debugging, replicating critical scenarios and correcting errors. Thanks to a methodical approach oriented towards root cause analysis, we are able to quickly identify the cause of any disservice and apply timely and effective technical solutions. From configuration issues to performance issues, up to the advanced management of complex scenarios, we provide targeted and resolutive support.
To offer maximum operational transparency, we guarantee response and resolution times defined through SLA (Service Level Agreements)These agreements precisely establish the expected service standards, allowing you to confidently plan every activity and promptly restore full operation in the event of anomalies.
Security notifications
In the current digital context, the of your digital ecosystem. represents a strategic and essential element. Although vulnerabilities related to NGINX are statistically rare, they cannot be completely excluded. For this reason, our NGINX support service It is structured to respond promptly and effectively even to the most critical scenarios, adopting a multi-faceted approach proactive and prevention-oriented.
From the very first moment, we guarantee a transparent and timely flow of communication. In the event of potential security issues, we will inform you as quickly as possible, clearly explaining the technical implications and the countermeasures activated. Your organization will be constantly updated on the evolution of the situation and the actions taken by our team.
One of the pillars of our approach is the Continuous monitoring of vulnerabilities. Our experts continuously analyze emerging threats, assess relevant NGINX Common Vulnerabilities and Exposures (CVEs), and implement preventative actions to minimize any risk to your production environment.
In addition, the service includes sending Custom security notifications. If a vulnerability or potential risk is detected, you will receive a detailed communication with all relevant technical information, impact assessments and corrective measures taken to ensure the integrity and availability of your system.
Software Updates
In the dynamic context of web technology, keeping your systems up to date is an essential requirement to ensure high performance e maximum levels of safety. For this reason, our NGINX support service It is designed to provide you with timely Latest NGINX and NGINX Plus builds, accompanied by updated and complete technical documentation.
Updates are released on a rolling basis quarterly for commercial versions and monthly for open source releases, through our Dedicated customer portal, designed to provide a seamless, efficient, and seamless management experience. This way, your NGINX stack will always be aligned with the latest technology standards.
Our intervention is not limited to the simple distribution of files: We take care of updating your web server directly, ensuring a complete and safe procedure. This includes the verified download of the official sources, the recompile the software directly on the system, the application of best practices and the final post-update testing to ensure full compatibility and operational continuity.
Documentation support
Inside our NGINX support service, we are committed to providing you with complete, timely and highly qualified technical support for any need or request relating to your web server. Whether it is interpreting a section of the documentation or intervening on a specific malfunction, our team of experts is at your disposal to offer a competent and decisive response.
We provide clear, detailed and timely answers, in compliance with the deadlines agreed upon through the Service Level Agreement (SLA) active. Our goal is to enable you to quickly restore full operation, minimizing any disruptions or slowdowns in your operations.
In addition to immediate resolution of the problem, we also provide training consultancy to help you understand the root causes of the incident and prevent similar situations in the future. In this way, we support you not only in reactive management, but also in gaining greater autonomy and mastery in the configuration and maintenance of your NGINX environment.
Operating on premise and on the major Cloud Providers.
On Premise assistance in your company or on Cloud systems.
Are you curious to understand the advantages of the cloud or are you considering migrating your infrastructure to the cloud? We are the ideal partner to guide you in this process. With our consolidated experience and deep knowledge of On Premise and Cloud solutions, we offer you safe and reliable guidance in every step of your digital transition.
Our systems support service, NGINX and derivatives, it is available not only for On Premise solutions at your company facility, but also on the main global suppliers and Cloud providers.
You can count on our professional assistance on Enterprise Cloud platforms such as Alibaba, Azure, AWS, Google Cloud, IBM Cloud, Hetzner, OVH, Linode, Digital Ocean and many others. Submit a support ticket to our helpdesk at any time, and our team will be ready to intervene wherever you are. With us, your infrastructure is always in expert hands.
Compliant with GDPR regulations
Do not risk penalties for non-compliance with the GDPR regulation on data protection.
Our company, as a European reality with ISO 27001 certified data centers located within the European Union, works in full compliance with the General Data Protection Regulation (GDPR)The infrastructure is managed exclusively by personnel resident and operating within the EU, thus ensuring compliance with regulatory obligations and the highest safety standards.
We handle every technical request, ticket or support activity related to your NGINX systems in full compliance with the provisions on the processing of personal data. All data remains stored within the borders of the European Union and, in compliance with internal policies and current regulations, are cancelled within 30 days of the closure of the intervention.
This setting allows us to ensure the full compliance with Regulation (EU) 2016/679 and any subsequent additions, in addition to complying with the international best practices in security and privacy.
FAQ
NGINX is a powerful open source software that is widely used and appreciated in the website hosting industry. Its main role is to act as a web server, i.e. a program that manages requests for web pages from users, returning the requested resources, such as HTML pages, images or videos.
However, NGINX is not limited to this, but has a number of additional features that greatly extend its potential. In fact, it can operate as a reverse proxy, i.e. a server that receives requests from users and forwards them to other servers, then returning the response to the original client. This allows you to improve workload balancing between various servers, or to provide caching or request filtering capabilities.
NGINX can also act as an effective load balancer, distributing incoming requests among different servers to optimize resource usage and ensure stable and responsive service, even in the presence of a large number of concurrent requests. In addition, it has an HTTP caching function, which allows you to store responses to the most common requests, reducing the response time and easing the load on the server.
A distinctive element of NGINX is its high performance and scalability. It can handle a huge volume of traffic, making it ideal for high-traffic websites or complex web applications. Its asynchronous, event-driven architecture allows NGINX to handle thousands of requests simultaneously, while still maintaining high speed and low resource consumption.
NGINX is often used in conjunction with Apache, another popular open source web server. In this configuration, NGINX handles incoming requests and, if it is unable to process them, forwards them to Apache. This approach combines the great speed and traffic handling capabilities of NGINX with the flexibility and richness of features of Apache, thus offering an extremely robust and high-performance system for hosting websites and web applications.
Our company offers a variety of NGINX support and consulting services designed to help our customers get the most out of this powerful open source software.
Among our services, we offer the configuration and optimization of NGINX, a fundamental step to ensure that the software is properly configured to best manage user requests and server resources. Our team of experts can work closely with your technical staff to tailor NGINX settings to the specific needs of your business and website or web application. We take care of setting up all aspects of the software correctly, including cache management, load balancing configuration and virtual server configuration.
Another area where we can help is performance and bug troubleshooting. Thanks to our deep knowledge of NGINX, we are able to quickly identify the causes of performance problems and fix any errors that may arise while using the software. Our goal is to ensure that your NGINX server is always running optimally, giving end users a smooth and trouble-free experience.
We also offer NGINX server monitoring and maintenance services. This includes constant supervision of the infrastructure to identify any problems early, as well as managing periodic maintenance to ensure that the server is always up to date and secure.
Finally, we offer specialized consultancy for the use of NGINX in different and particularly demanding scenarios. Whether you're running a high-traffic site, a heavily-demanded web application, or a mission-critical system that can't afford downtime, our team can provide valuable advice and tailor-made solutions. Thanks to our experience, we can help you configure and manage NGINX in order to make the most of its scalability and traffic management capabilities, thus ensuring maximum performance even in the most demanding contexts.
When evaluating whether you need NGINX support, there are a few key signs to consider.
Performance issues they can be an indication that your website or application is not working as it should. If you are experiencing slowness, or if your users are reporting excessive page load times, it is possible that your NGINX configuration or performance needs tuning.
The emergence of frequent errors it's another clue that surgery may be needed. If NGINX often shows error messages, or if your website or application goes offline on a regular basis, a support service could help you solve these problems.
La difficulty in setting up of NGINX can be an additional motivation to seek assistance. NGINX is powerful and flexible software, but setting it up can be complex and require specific skills.
If your website or application has to handle a volume of high traffic or if you manage a system mission critical that can't afford interruptions, a support desk can provide you with valuable advice to ensure that NGINX is configured and managed in the best way for your needs.
Finally, if your team doesn't have the internal technical skills necessary to effectively manage NGINX, a support service can fill this gap, providing the experience and skills you lack.
Bottom line, an NGINX support service is meant to help you get the most out of your server, ensuring maximum performance and stability. If you have any doubts or uncertainties, please do not hesitate to contact us to discuss your specific requirements.
First, NGINX requires a compatible operating system to work properly. The software was designed to run on a variety of Unix-based operating systems, including Linux, FreeBSD and Solaris. These operating systems offer a wide range of tools and features that NGINX can leverage to provide its optimal performance. Choosing the right operating system for your needs can depend on a number of factors, including your familiarity with the operating system, available hardware resources, and the specific needs of your application or website.
Another basic prerequisite for using NGINX is a Internet connection stable and reliable. NGINX is a web server, which means it handles requests to and from the web. Therefore, a strong and continuous internet connection is essential to ensure that NGINX can effectively communicate with clients and servers on the web.
Last but not least, to install and configure NGINX you need to have a certain level of technical skills. Installing software requires an understanding of how Unix-based operating systems work and the ability to run commands from a command shell. Furthermore, configuring NGINX can be a rather complex process that requires in-depth knowledge of networks, web protocols and server performance. If you are not comfortable with these tasks, you may consider hiring a professional or hiring a dedicated support service to help you with NGINX installation and configuration.
Absolutely, NGINX can be used in conjunction with other web server software, such as Apache, to create a highly flexible and scalable web hosting environment. This type of configuration, known as a hybrid web server configuration, combines the strengths of both software, resulting in a highly efficient and resilient web service infrastructure.
NGINX is particularly known for its ability to handle a large number of concurrent connections with low resource consumption. This makes it ideal to be used as reverse proxies in front of an Apache web server. In this configuration, NGINX acts as an intermediary between Internet users and the Apache server. When a user makes a request to your website, NGINX receives the request and then decides whether to handle it itself or forward it to the Apache server.
This approach allows you to take advantage of the great speed and efficiency of NGINX in handling HTTP and HTTPS requests. NGINX can quickly handle a large volume of requests, thus reducing the load on the Apache server.
On the other hand, Apache is known for its powerful ability to run complex web applications and its wide range of available modules. In this type of hybrid configuration, NGINX can delegate the task of running web applications to Apache. This allows you to leverage the power and flexibility of Apache to handle web applications, while NGINX takes care of network requests, thus providing an optimal balance between performance and functionality.
Our NGINX assistance and consultancy service offers a complete solution for migrating your Apache Web Server to NGINX, ensuring a seamless transition for your website or application. We recognize that every system migration can be a challenge, with a number of potential hurdles to overcome. Our team of experts are prepared to meet these challenges, providing customized consultancy and support services to meet your specific needs.
A critical aspect of migrating from Apache to NGINX involves converting htaccess rules. These rules, which Apache uses to handle requests to the server, need to be converted to work properly with NGINX. Our team of experts has extensive experience in the conversion of htaccess rules, and will be able to ensure that these rules are translated and implemented correctly in your new NGINX server.
In addition, our expert team takes care of doing the server migration in a safe way fast and without interruptions. We know how important it is to keep your website or application up and running during the migration process, and we will do everything we can to minimize any potential downtime.
Once the migration is complete, you will benefit from the improved performance and advanced features offered by NGINX. NGINX is known for its high performance, scalability, and ability to handle large numbers of concurrent connections. These benefits can translate into a more responsive website or application that can handle more user traffic.
Finally, we want to make sure you don't lose any of the functionality of your old server. Part of our job in the migration process is to ensure that all existing functionality on your Apache server is kept or replicated on your new NGINX server. Our goal is that switching to NGINX brings you only benefits, without any loss of functionality or services.
On May 25, 2018, the new General Data Protection Regulation (GDPR) came into force, a regulation with which the European Commission intends to standardize the protection of personal data of citizens of the European Union. The regulation applies to all companies that process data of European citizens, even if they are not based within the Union. Managed Server delivers its services by correctly applying the provisions of the new legislation (EU Regulation 2016/679).
Disclaimer and legal notices: NGINX®, NGINX Plus® and Linux® are registered trademarks. Specifically, NGINX® and NGINX Plus® are registered trademarks of F5 Networks, Inc. Linux® is a registered trademark of Linus Torvalds in the United States and other countries. MANAGED SERVER SRL is not affiliated, sponsored, or otherwise associated with either F5 Networks, Inc., or Linus Torvalds, and does not represent any of these entities in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders.
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