Microsoft support plans address the operation of the Azure platform: service malfunctions, limitations, and billing issues. They don't address your architecture, applications, or custom configurations.

We work right there: we design, configure, and manage your environment, working on operating systems, web servers, databases, and integrations with the rest of the infrastructure. The two services complement each other, and when necessary, we forward and manage requests to Microsoft support.

No, the options are flexible: hourly, project-based, or with a continuous support fee.

In many cases, the most effective solution is a combination: an initial analysis, configuration, and optimization, followed by a monthly or annual fee for management and support. Together, we'll define the best solution for your goals and budget.

We have experience with a wide range of Azure architectures and services and the technologies that run on them. Every collaboration begins with a free, no-obligation initial assessment to understand your needs, challenges, and priorities.

If a scenario requires expertise that we can't guarantee at the necessary level, we'll tell you openly and decline the assignment: we prefer transparency to subpar service.

Yes. We regularly work on environments created by customers or other suppliers: the first phase is an analysis of the existing structure, to understand its architecture, configurations, and weak points.

We can limit ourselves to targeted interventions or plan more extensive changes, always in consultation with you. Our approach is non-invasive: we won't change existing processes and workflows unless you ask us to.

Payment is monthly and there are no long-term commitments: you can interrupt the service at any time with 30 days' notice, so you can manage the transition without disruptions.

Yes. Managed Server provides its services in compliance with the General Data Protection Regulation (EU Regulation 2016/679). Data relating to your infrastructure and support requests are processed within the European Union and deleted within 30 days of completion of the services.

For data hosted on Azure, we help you choose European regions and correctly configure access, encryption and retention.

Yes. We analyze spending with Microsoft Cost Management, identify where costs are concentrated, and intervene on the levers that really impact.

We resize oversized VMs and databases based on Azure Advisor recommendations and real-world usage data, evaluate Reserved Instances and Savings Plan for stable loads, apply Azure Hybrid Benefit where you already have Windows Server or SQL Server licenses, use Spot VM for interruptible loads, and eliminate unused disks, snapshots, and IP addresses.

Finally, we set up budgets and spending alerts to immediately detect any abnormal increases.

We organize access with Microsoft Login ID, multi-factor authentication and, where available, conditional access, assigning permissions with RBAC according to the principle of least privilege.

We limit Network Security Groups to the bare minimum, use Microsoft Defender for Cloud to identify risky configurations, store secrets and certificates in Key Vault, and enforce Azure Policy to maintain rules over time. In more structured environments, we separate production and test into separate subscriptions.

Each intervention is documented and periodically reviewed as the infrastructure evolves.

We'll work with you to determine the acceptable data loss point (RPO) and the expected return-to-service timeframe (RTO). Based on this, we'll configure Azure Backup for virtual machines, files, and databases and, where necessary, Azure Site Recovery to replicate workloads to a second region.

We perform periodic, documented recovery tests and maintain clear procedures to follow in the event of an emergency.

Yes, in both directions. For a migration to Azure, we analyze applications, dependencies, and loads, including with Azure Migrate. We select the most suitable services from virtual machines, App Services, and managed databases, and plan the transition with a recovery plan and minimal service downtime.

When costs or requirements make it more convenient, we also manage the migration from Azure to Dedicated Servers or other cloud providers with the same care .