Azure Support is a high-quality technical support service provided by Microsoft for its customers. While the Azure support team is highly trained and capable of handling a wide range of cloud infrastructure issues, their scope of expertise has limitations: they do not provide assistance with issues related to server-side code, custom configurations, or integrations that exceed their API and platform.

This is where we come in. We are more than just consultants; we act as dedicated support engineers for your project. Our team of experts can work directly with your specific applications and environments, providing assistance and solutions for unique configurations and customized needs. This allows us to extend the level of support well beyond the standard one provided by Azure, addressing the most complex and specific challenges related to your business.

Whether you need assistance with a coding issue, optimizing your services on Azure, or integrating Azure with other components of your IT ecosystem, we're here to help. Thanks to our deep knowledge of Azure and our experience with a wide range of applications and configurations, we can provide you with the support you need to maximize the benefits of your infrastructure on Azure.

We are flexible when it comes to structuring payment for our services. Yes, we offer the option to pay on an hourly basis if this is the way you prefer or if it best suits your needs. You can also opt for a per-project payment, which could be particularly useful if you have a specific or unique task that you need our support for.

However,, it is important to underline that in some cases these payment options may not be the most advantageous. Depending on the nature and scope of your project, it may be more cost-effective to consider a combination of two payment methods.

For example, a hybrid solution might involve a one-time payment for the initial setup and optimization of your system (so-called “tuning setup”), followed by a fixed monthly or annual fee for ongoing maintenance and support. This solution could prove to be the most efficient both in terms of costs and project management, guaranteeing constant and reliable support over time.

In any case, we will work closely with you to understand your specific needs and define the payment structure that best suits your project and budget. Our goal is to provide you with a high-quality, flexible and transparent service, which allows you to make the most of the advantages of the Azure platform.

Our extensive experience spans a wide variety of configurations and scenarios, not only in relation to Microsoft Azure technologies, but also other platforms and technologies with which we have deep knowledge. Thanks to our skills accumulated over time, we are able to face and overcome a wide range of technical challenges.

We firmly believe in transparency as the cornerstone of every successful collaboration. That's why we offer a free, no-obligation initial assessment. This allows us to better understand your needs, identify the challenges you are facing and determine how we can best support you.

However, we are also aware that extremely complex situations or cases may arise where we encounter technologies that we do not fully master. In these contexts, we choose to be honest and transparent with our customers. If we believe we are unable to provide the level of service appropriate to the complexity of the situation, we will communicate this openly and relinquish the assignment.

Our top priority is to provide a high-quality service that meets our customers' needs and helps them achieve their business goals. If we are not absolutely certain we can do it, we prefer to give up the task rather than provide a service that does not live up to expectations. Your satisfaction and the success of your business are our ultimate goal.

Yes, our team is perfectly qualified to work with existing configurations, whether they have been created directly by the customer or by other industry professionals. We are characterized by our speed and efficiency in understanding the details of a pre-existing work environment and operating effectively within that context.

Whether you need to make minor adjustments to your setup or plan and execute a larger set of changes, we're here to help you every step of the way. Thanks to our extensive experience and expertise, we can recommend the most suitable changes for your setup, whilst ensuring a smooth and hassle-free implementation if that's what you want.

We would like to emphasize that our approach is respectful and non-invasive: we do not intend to alter your existing workflows, unless you explicitly ask us to optimize them. We respect your business processes and practices, and try to integrate as harmoniously as possible, without causing disruption or disruption.

All our contracts are structured to last 12 months with a monthly payment system, thus providing a high level of flexibility. We do not impose long-term obligations, as the obligation to stay only concerns the single month of use of the service. Therefore, you will have the freedom to use the server for a minimum of one month, with the possibility of renewing the service on a monthly basis, according to your needs.

Our goal is to provide you with a service that adapts to your operational needs, without locking you into long-term contracts that may no longer suit your needs over time. This is why our contractual structure provides for a monthly renewal, which allows you to periodically evaluate whether the service offered continues to live up to your expectations.

We've also made the cancellation process as easy as possible. If you decide to discontinue the service, you will only need to give us 30 days notice. This allows both parties to manage the transition effectively, without causing disruption or inconvenience.

We believe that this contractual structure, based on flexibility and simplicity, is the best suited to meet the needs of a rapidly changing work environment, while offering a reliable and high quality service.

May 25, 2018 marked a fundamental milestone in the protection of personal data, with the entry into force of the General Data Protection Regulation, known as GDPR (General Data Protection Regulation). This legislation, promulgated by the European Commission, aims to harmonize the rules on the protection of personal data of citizens of the European Union, ensuring a high and uniform level of data protection.

A crucial aspect of this regulation is its universal application: it applies not only to companies based within the European Union, but also to those which, despite being based outside the borders of the EU, process personal data of European citizens. This extension of jurisdiction represents a significant commitment to the protection of European citizens' rights in an increasingly digitized and interconnected age.

As a service provider, Managed Server undertakes to fully respect and apply the provisions of the GDPR (EU Regulation 2016/679). Our adherence to these standards is not only a legal obligation, but also reflects our firm belief in the importance of protecting our customers' data and privacy.

Therefore, you can be sure that all the services provided by Managed Server are in line with the requirements of the GDPR. This means that any personal data you entrust to us will be treated with the utmost care and in full compliance with current regulations, offering you the security of a service that complies with the strictest data protection standards.