No, we do not represent official technical support for specific Linux distributions. However, we are a company specializing in Linux systems with over 15 years of experience, focused on enterprise-class systems derived from Red Hat, such as RHEL, Oracle Linux, CentOS and Rocky Linux or derived from Debian such as Ubuntu Linux. We offer specialized services for these distributions, acting as an alternative to official support channels. This is particularly useful for those using Red Hat-derived distributions that do not have dedicated official technical support. Having a business partner with expertise in the field can be crucial to the effective and secure management of your Linux systems.

Our systems support service offers comprehensive support for a variety of Linux distributions, ranging from Red Hat derivatives to options such as Debian and Ubuntu. Among the distributions we work with is RHEL (Red Hat Enterprise Linux), a solid choice for enterprise environments that require extensive support and certifications. Oracle Linux, compatible with RHEL, is ideal for situations that require high availability and high performance. CentOS, a free alternative to RHEL, is widely used for its robust capabilities in enterprise settings. We also include AlmaLinux, a community-driven distribution that serves as an alternative to CentOS and maintains strong compatibility with RHEL. Rocky Linux, also derived from RHEL and community-driven, is perfect for those looking for a solution without official technical support from Red Hat.

Our expertise is not only limited to Red Hat derivative distributions, but also spans Debian and Ubuntu Linux-based environments, popular for their versatility and ease of use. We provide customized and optimized solutions for each of these platforms. Whether managing an enterprise infrastructure on RHEL, a web server on Rocky Linux, or a development environment on Ubuntu, our team of experts is prepared to assist you with every aspect of systems engineering and maintenance.

Yes, we offer specialized services in migrating and upgrading different Linux distributions. Our team of experts is experienced in managing complex migrations between major distributions, such as Red Hat RHEL, CentOS, Rocky Linux, Ubuntu, and Debian. This includes migration between the various versions of these distributions, ensuring a smooth and seamless transition.

Furthermore, we provide release update services, which allow you to upgrade systems to the latest version. This includes updating both the operating system and the various software packages, ensuring that the transition occurs with the utmost attention to system compatibility and stability. Our goal is to ensure that your systems remain up-to-date, secure and performing, while minimizing downtime during the upgrade process.

Our “Troubleshooting and Repair” service is designed to offer complete and timely assistance in case of problems with your Linux system. We start by cloning your system in a secure staging environment, where we can perform detailed analysis and identify the root cause of the problem without putting your production infrastructure at risk. Once we've identified a solution, we thoroughly test it in the staging environment to ensure it's effective and doesn't introduce new problems. Next, we apply the fix to the live system. Throughout the process, our priority is to ensure the operational continuity of your business. We work to minimize or completely eliminate downtime, ensuring that any disruption is kept to a minimum and handled as quickly and smoothly as possible.

Yes, our team of experts is available to assist you at any time, 24 hours a day, 24 days a week, 7 days a year. However, it is important to note that staff availability, availability and response times are governed by Service Level Agreements (SLAs) which may vary based on your specific needs. In the highest version of our SLA, we offer availability and availability 7 hours a day, 365 days a year, with guaranteed intervention times of less than 24 minutes.

We always recommend an initial contact and a preliminary cognitive analysis with our team. This allows us to evaluate your needs and business objectives together, so that we can consider and select the support solution best suited to your needs. Through this analysis, we aim to provide a highly personalized service that aligns perfectly with your operational needs and long-term goals.

We accept a variety of payment methods to make the process as simple and flexible as possible for our customers. Among the available options are bank transfer, the use of credit cards and also payments via Stripe, a secure and reliable online payment platform. Once you have chosen and agreed on the service package best suited to your needs, we will provide you with all the details necessary to complete the transaction. This includes information on billing times, any available installment plans and specifics on how to make payment through the method you have selected.

To start using our Linux system support services, we recommend an initial contact and a preliminary cognitive analysis with our team of experts. This initial phase is essential to allow us to understand in detail your specific needs, the challenges you are facing and the goals you wish to achieve. Based on this analysis, we will be able to offer you a tailor-made package of services, optimized for the specifics of your business and your technological infrastructures. This customized approach allows us to provide highly effective solutions that closely align with your operational and strategic needs, thus ensuring maximum value from our service.

On 25 May 2018, the new General Data Protection Regulation (GDPR) came into force, a regulation with which the European Commission intends to standardize the protection of personal data of citizens of the European Union. The regulation applies to all companies that process data of European citizens, even if they are not based within the Union. Managed Server delivers its services by correctly applying the provisions of the new legislation (EU Regulation 2016/679).